TSE Group ("TSE Group", "we", "us", "our") is a women-led, purpose-driven global conglomerate headquartered in the United States with operations in Kenya. We operate the website tsegroup.world and associated digital platforms (collectively, the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our Site, apply for roles, or register for events.

For questions regarding this policy or your personal data, contact us at: privacy@tsegroup.world

We collect personal data in three ways: directly from you when you submit forms; automatically when you visit our Site; and from third parties where permitted by law.

Data You Provide Directly

• Contact inquiries: name, email address, message content submitted via our Contact form.
• Job applications: full name, email, phone number, city/county, work eligibility status, availability, expected compensation, work mode preference, experience narrative, motivational responses, professional strengths, references, and any CV/cover letter voluntarily attached.
• Event registrations (IMPACT): full name, email, phone/WhatsApp, country/city, professional background, interest category, referral source, and any notes shared in open fields.
• Community sign-ups: name, email, phone, location, profession, role interest, how you found us, and personal notes if provided.

Data Collected Automatically

• IP address, browser type and version, operating system.
• Pages visited, time spent, referring URLs, and navigation paths.
• Device identifiers and screen resolution.
• General geographic location (country/city level) derived from IP address.

Sensitive Data

We do not intentionally collect sensitive personal data (such as health data, racial or ethnic origin, political opinions, religious beliefs, financial account numbers, or biometric data). Job applications may include nationality or work authorisation status, which we treat with heightened care and use only for employment eligibility assessment.

We process your personal data only for the following purposes, each supported by a lawful basis under applicable law:

We will not use your data for automated decision-making that produces legal or similarly significant effects without your explicit consent.

We do not sell, rent, or trade your personal data. We may share your data in the following limited circumstances:

• TSE Group entities: Between our US and Kenya operations where necessary to fulfil the purpose of collection (e.g., processing a Kenya-based job application).
• Service providers: Third-party processors who assist with email delivery, website hosting, and analytics, under strict data processing agreements that prohibit independent use of your data.
• Professional advisors: Lawyers, accountants, and auditors, under confidentiality obligations, where necessary to operate our business or comply with legal obligations.
• Legal requirements: Where required by applicable law, court order, or governmental authority in the US or Kenya, we may disclose personal data to the extent necessary to comply.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all assets, your data may be transferred as part of that transaction, subject to the same protections.

TSE Group operates across the United States and Kenya. Personal data collected through our Site may be transferred between these jurisdictions. Both regions have data protection frameworks that apply to our operations:

• In Kenya, we comply with the Data Protection Act, 2019 (Act No. 24 of 2019) and its subsidiary regulations, including the Data Protection (General) Regulations, 2021. Our Kenya operations are registered with the Office of the Data Protection Commissioner (ODPC) as required.
• In the United States, we comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) where applicable.
• Where data is transferred internationally, we implement appropriate safeguards including standard contractual clauses or equivalent mechanisms recognised by the applicable data protection authority.

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Our standard retention periods are:

• Contact form submissions: 2 years from last correspondence, then securely deleted.
• Job applications (unsuccessful): 12 months from the date of application, unless you consent to longer retention for future opportunities.
• Job applications (successful/employed): Retained for the duration of employment and 7 years thereafter, as required by Kenyan employment law.
• Event registrations: 18 months post-event, unless you opt into ongoing community communications.
• Community sign-ups: Until you withdraw consent or request deletion.
• Site analytics data: Aggregated and anonymised after 13 months.

Our Site uses cookies and similar technologies to provide basic functionality and improve your experience. We use the following categories:

• Strictly necessary cookies: Required for the Site to function. These cannot be disabled. They include session management and security tokens.
• Performance cookies: Anonymised analytics (such as page views and navigation paths) to help us improve the Site. No personally identifiable information is collected. You may opt out at any time.
• Functional cookies: Store your preferences (such as language or form states) to improve usability across visits.

We do not use advertising, tracking, or third-party retargeting cookies. You may manage cookie preferences through your browser settings. Disabling cookies may affect Site functionality.

Depending on your jurisdiction, you have the following rights with respect to your personal data. We will respond to all requests within 30 days:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data where there is no compelling reason for its continued processing.
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format and transmit it to another controller.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes at any time.
• Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
• Lodge a complaint: File a complaint with the relevant supervisory authority — the ODPC in Kenya or your local data protection authority.

To exercise any of these rights, email: privacy@tsegroup.world

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include encrypted data transmission (TLS), access controls, regular security assessments, and staff training on data handling obligations. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

In the event of a data breach that poses a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority within the timeframes required by applicable law.

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us at privacy@tsegroup.world and we will promptly delete such data.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational changes. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify affected individuals directly. Your continued use of the Site after changes take effect constitutes your acceptance of the updated policy.

These Terms of Service ("Terms") govern your access to and use of the TSE Group website located at tsegroup.world and any subdomains, pages, or digital properties operated by TSE Group (collectively, the "Site"). By accessing the Site, submitting any form, applying for a role, registering for an event, or otherwise engaging with TSE Group through the Site, you represent that you are at least 18 years of age and have the legal capacity to enter into binding agreements, and that you agree to these Terms in full.

TSE Group reserves the right to update or modify these Terms at any time. Changes will be posted to this page with an updated effective date. Continued use of the Site after any changes constitutes your acceptance of the revised Terms.

Subject to these Terms, TSE Group grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site solely for its intended purposes: learning about TSE Group's mission, submitting applications or enquiries, registering for events, and engaging with our community.

You may use the Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit anyone else's use of the Site.

You must not use the Site to:

• Transmit any material that is unlawful, harmful, defamatory, obscene, or otherwise objectionable.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Submit false, misleading, or fraudulent information in any form, application, or registration.
• Harvest, scrape, or collect personal data of other users or TSE Group personnel without consent.
• Attempt to gain unauthorised access to any part of the Site, its servers, or related systems.
• Introduce viruses, malware, or any other harmful code or technology.
• Use automated tools (bots, scrapers, crawlers) to access the Site without express written permission.
• Engage in any conduct that could damage, disable, overburden, or impair the Site or its infrastructure.
• Reproduce, copy, republish, or commercially exploit any TSE Group content without prior written consent.
• Use the Site in any manner that violates applicable local, national, or international law or regulation.

Violation of these prohibitions may result in termination of your access to the Site and may expose you to civil or criminal liability.

When you submit a contact form, job application, event registration, or community sign-up through the Site, you represent that all information provided is accurate, current, and complete to the best of your knowledge. TSE Group accepts no liability arising from inaccurate or false submissions.

Submitting a job application does not guarantee an interview, offer of employment, or any other outcome. TSE Group reserves the right to reject any application at its discretion without obligation to provide reasons. Application processes are governed by our Privacy Policy with respect to data handling.

Event registrations are subject to availability. TSE Group reserves the right to cancel, postpone, or modify any event and will communicate changes to registered attendees in a timely manner. Registration does not constitute a contract for attendance.

All content on the Site — including text, graphics, logos, icons, images, audio, video, data compilations, software, and the overall design and "look and feel" of the Site — is the property of TSE Group or its content licensors and is protected by applicable intellectual property laws. See our Intellectual Property Policy for full detail.

The Site may contain links to external websites or services operated by third parties. These links are provided for convenience only. TSE Group does not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third-party sites. Your use of third-party sites is at your own risk and subject to those parties' terms and policies.

Form submissions processed via email clients (such as the job application and event registration flows) are subject to the terms and privacy policies of those email service providers.

THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, TSE GROUP DISCLAIMS ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

TSE Group does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any content on the Site. Information on the Site is subject to change without notice.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TSE GROUP, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SITE.

In no event shall TSE Group's total cumulative liability to you exceed the greater of (a) USD $100 or (b) the amount you paid to TSE Group in the twelve months preceding the claim. This limitation applies regardless of the theory of liability (contract, tort, statute, or otherwise) and even if TSE Group has been advised of the possibility of such damages. Some jurisdictions do not allow exclusions or limitations of liability, so the above limitations may not apply to you in full.

You agree to defend, indemnify, and hold harmless TSE Group and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Site; (b) your violation of these Terms; (c) your violation of any rights of a third party; or (d) any content you submit through the Site that proves to be false, misleading, or in violation of any applicable law.

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. For matters arising specifically in connection with TSE Group's Kenya operations, Kenyan law shall apply to the extent required by local statute.

Any dispute arising out of or in connection with these Terms shall first be subject to a 30-day good-faith negotiation period. If unresolved, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association (US disputes) or the Chartered Institute of Arbitrators (Kenya Branch) for Kenya-specific disputes, unless both parties agree otherwise in writing.

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from the Terms without affecting the enforceability of the remaining provisions.

These Terms, together with our Privacy Policy, Intellectual Property Policy, and Kenya Operations Policy, constitute the entire agreement between you and TSE Group regarding your use of the Site and supersede all prior agreements, representations, or understandings.

For questions about these Terms, contact: legal@tsegroup.world

For general enquiries: hello@tsegroup.world

All intellectual property on the TSE Group website (tsegroup.world) and in TSE Group's materials, programmes, communications, and brand assets is owned by TSE Group or its licensors. This includes, without limitation:

• The "TSE Group" name, wordmark, logo, and all associated brand identifiers.
• All website content including text, copy, narrative, editorial voice, structural language, and descriptive content.
• All visual design elements including layout, colour systems, typographic choices, and graphic assets.
• Programme names, event names (including "IMPACT" and "The TSE Global Experience"), taglines, and slogans.
• Organisational frameworks, methodologies, and community architecture developed by TSE Group.
• Proprietary processes, internal systems, and strategic materials.
• All photography, illustrations, and visual media created for or by TSE Group.
• Software, code, and digital infrastructure underlying the Site and TSE Group's operations.

All rights are reserved. No use of TSE Group's intellectual property is permitted without express prior written authorisation, except as expressly stated in this policy.

The TSE Group name, logo, wordmark, and associated brand elements are trademarks (whether registered or unregistered) of TSE Group. The IMPACT event name and "The TSE Global Experience" are proprietary identifiers of TSE Group programmes.

You may not use TSE Group's trademarks or brand elements in any way that:

• Creates a false impression of affiliation, endorsement, or partnership with TSE Group.
• Dilutes the distinctiveness of TSE Group's brand or tarnishes its reputation.
• Misrepresents the source, origin, or sponsorship of any product, service, or content.
• Reproduces the TSE Group logo or wordmark in any marketing, presentation, or publication without written permission.
• Modifies, distorts, or creates derivative versions of TSE Group's brand assets.

Factual references to TSE Group in editorial or journalistic contexts (e.g., "TSE Group announced...") are generally permissible, provided they are accurate and do not imply endorsement.

All original content on the Site is protected by copyright. TSE Group's copyright subsists in all original literary, artistic, and creative works, including website copy, descriptions, narratives, programme frameworks, visual designs, and event materials.

Under the Berne Convention (to which both the US and Kenya are signatories), copyright protection arises automatically upon creation and does not require registration. TSE Group's rights are protected in all 181 member countries.

In Kenya, copyright is additionally protected by the Copyright Act, Cap 130 (revised 2021), administered by the Kenya Copyright Board (KECOBO). In the United States, protection is governed by the Copyright Act (17 U.S.C. §§ 101 et seq.).

The following specific acts require written permission from TSE Group:

• Reproducing, copying, or publishing any substantial portion of Site content.
• Incorporating TSE Group content into other websites, publications, or materials.
• Creating derivative works based on TSE Group content, design, or programmes.
• Using TSE Group content for commercial purposes.
• Distributing TSE Group's written materials, frameworks, or event content.

The following uses are expressly permitted without prior written consent:

• Personal, non-commercial browsing: Accessing and viewing the Site for personal information purposes.
• Brief quotation for factual purposes: Quoting a short extract (not exceeding 100 words) from the Site in an editorial, news, or academic context, with clear attribution to TSE Group and a link to the original source at tsegroup.world.
• Social sharing: Sharing links to TSE Group's website on social media platforms, provided no misrepresentation of affiliation is made.
• Internal reference: Saving or printing a single copy of Site content for personal, non-commercial reference.
• Press coverage: Journalists and media may reproduce limited content for purposes of factual reporting, with attribution. TSE Group's logo may be used in press contexts subject to written confirmation.

For any use not described above, contact: legal@tsegroup.world

All intellectual property created by TSE Group employees or contractors in the course of their engagement with TSE Group — including content, designs, systems, frameworks, code, and other deliverables — vests in TSE Group from the moment of creation.

Employment and contractor agreements with TSE Group include specific IP assignment provisions consistent with the applicable laws of both Kenya (Employment Act, Cap 226; Industrial Property Act, Cap 509) and the United States. Where pre-existing IP is incorporated into deliverables, this is subject to express negotiation and a written licence agreement.

Former employees and contractors retain no rights to use, reproduce, or commercially exploit TSE Group IP following the conclusion of their engagement, except as expressly authorised in writing.

When you submit content to TSE Group through forms, applications, or other channels (including CVs, cover letters, personal statements, photographs, or other materials), you:

• Confirm that you own the submitted content or have the right to submit it.
• Grant TSE Group a limited, non-exclusive, royalty-free licence to use, store, and process that content solely for the purpose for which it was submitted (e.g., evaluating your application or processing your registration).
• Confirm that the content does not infringe the rights of any third party.

TSE Group does not claim ownership over user-submitted personal content. CVs, portfolios, and personal statements remain your property and are handled in accordance with our Privacy Policy.

If you believe any content on the TSE Group Site infringes your intellectual property rights, please send a written notice to legal@tsegroup.world containing the following information:

• Identification of the copyrighted work or trademark you claim has been infringed.
• The URL or specific location on our Site of the allegedly infringing material.
• Your full name, contact information, and a statement that the information in your notice is accurate.
• A statement that you are the owner or authorised to act on behalf of the owner of the IP in question.
• Your physical or electronic signature.

We will review all valid notices promptly and take appropriate action in accordance with applicable law. Repeat infringers will have their access to the Site terminated.

TSE Group similarly reserves the right to pursue all available legal remedies against those who infringe our intellectual property, including injunctions, damages, and recovery of costs.

Certain TSE Group materials and information constitute confidential information and trade secrets protected under the US Defend Trade Secrets Act (18 U.S.C. § 1836) and Kenya's law of confidentiality. This includes business strategies, operational frameworks, financial projections, and proprietary community-building methodologies.

Any person who gains access to TSE Group's confidential information through their engagement with the organisation — whether as a prospective employee, partner, contractor, or in another capacity — is bound by confidentiality obligations consistent with the terms under which access was granted.

TSE Group's Kenya operations are structured and maintained in full compliance with the Companies Act, 2015 (Act No. 17 of 2015), administered by the Business Registration Service (BRS). All required registrations, annual filings, and statutory obligations are met as required by law.

TSE Group is compliant with the following registration and licensing obligations as applicable to its activities in Kenya:

• Business registration and annual returns under the Companies Act, 2015.
• Kenya Revenue Authority (KRA) registration, including PIN certificate and VAT registration where applicable.
• National Social Security Fund (NSSF) employer registration (National Social Security Fund Act, 2013).
• National Hospital Insurance Fund (NHIF) employer registration.
• National Industrial Training Authority (NITA) levy compliance where applicable.
• Any sector-specific licences required for TSE Group's programmes and activities.

TSE Group is committed to lawful, ethical, and dignified employment across all Kenya operations. We operate in full compliance with:

• Employment Act, Cap 226 (revised 2012): All employment contracts are written, clear, and provided to employees prior to commencement of employment. Minimum statutory entitlements are met in all circumstances.
• Labour Relations Act, 2007: We respect employees' rights to freedom of association, collective bargaining, and lawful industrial action.
• Work Injury Benefits Act (WIBA), 2007: All eligible employees are covered for work-related injuries and illness. We maintain appropriate insurance and reporting obligations.
• Occupational Safety and Health Act, 2007: TSE Group maintains safe working conditions and complies with all applicable health and safety requirements.
• National Minimum Wage Order: All employees receive at minimum the applicable statutory minimum wage for their classification and location.
• Leave entitlements: Annual leave (minimum 21 days after 12 months), sick leave, maternity leave (3 months at full pay), paternity leave (2 weeks), and compassionate leave are provided in accordance with or exceeding statutory minimums.

Local Hiring Commitment

TSE Group is committed to local hiring as a matter of operational principle, not merely regulatory compliance. We actively prioritise the recruitment, training, and advancement of Kenyan nationals across all levels of the organisation. Where specialist skills require external recruitment, we commit to skills transfer programmes that build local capacity over time.

Foreign nationals employed by TSE Group in Kenya hold valid work permits or relevant authorisations issued in accordance with the Kenya Citizenship and Immigration Act, 2011 and Immigration Act (Cap 172). We do not employ undocumented workers or persons lacking valid authorisation to work in Kenya.

TSE Group is an equal opportunity employer. Discrimination in recruitment, employment terms, training, promotion, discipline, or termination on the basis of any protected characteristic is strictly prohibited. Protected characteristics under Kenyan law and TSE Group policy include:

• Race, tribe, ethnicity, or national origin.
• Sex, gender, marital status, or pregnancy.
• Religion or belief.
• Disability or health status.
• Age (within lawful employment age).
• Political opinion or affiliation.
• HIV/AIDS status (protected under the HIV and AIDS Prevention and Control Act, 2006).
• Social or economic status.

As a women-led organisation building environments centred on women's advancement, TSE Group's mission itself reflects a commitment to gender equity. All gender-specific initiatives are structured in compliance with Kenya's Constitution (Article 27) and Equal Opportunities Commission Act, 2017.

Harassment & Workplace Dignity

TSE Group maintains a strict zero-tolerance policy on sexual harassment, workplace bullying, and any form of intimidation or abuse. All complaints are taken seriously, investigated promptly by a designated impartial officer, and resolved in accordance with formal procedures. Complainants are protected from retaliation. Our policies are consistent with the Employment Act and Sexual Offences Act, 2006.

TSE Group's Kenya operations comply fully with the Data Protection Act, 2019 (Act No. 24 of 2019) — Kenya's primary data protection legislation — and the subsidiary regulations including the:

• Data Protection (General) Regulations, 2021 (Legal Notice No. 189 of 2021).
• Data Protection (Registration of Data Controllers and Data Processors) Regulations, 2021.
• Data Protection (Compliance and Enforcement) Regulations, 2021.

Key obligations we fulfil include: registration as a data controller and/or processor with the Office of the Data Protection Commissioner (ODPC); maintaining a data register; conducting data protection impact assessments for high-risk processing activities; appointing a Data Protection Officer (DPO) or equivalent responsible person; and providing individuals with the rights set out in the Act including access, rectification, erasure, and objection.

Personal data of Kenyan individuals is processed strictly in accordance with the eight data protection principles in the Act: lawfulness, purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality, accountability, and data subject rights.

Cross-border transfers of personal data of Kenyan individuals are conducted only to jurisdictions providing adequate protection, or with appropriate safeguards including standard contractual clauses approved by the ODPC, consistent with Section 49 of the Data Protection Act, 2019.

Community engagement is not peripheral to TSE Group's Kenya operations — it is the operational core. Our community engagement framework is built on the following commitments:

• Participation: Community members are active participants in the design and delivery of TSE Group programmes, not merely recipients. Mechanisms for community input are embedded in all programme cycles.
• Accountability: TSE Group maintains transparent communication with the communities in which we operate, including regular updates on programme outcomes and impact.
• Dignity: All community interactions are conducted with unconditional respect for the dignity, autonomy, and cultural identity of every individual and community group.
• Non-exploitation: TSE Group does not exploit community relationships for commercial gain without equitable benefit-sharing. We reject extractive models of community engagement.
• Grievance mechanism: A community grievance process is maintained, allowing individuals to raise concerns about TSE Group's conduct without fear of retaliation. Grievances are addressed within 21 days.

Our community engagement activities are conducted in awareness of and complementary to Kenya's Community Development Fund Act, National Cohesion and Integration Act, 2008, and relevant county-level community frameworks.

TSE Group is committed to environmentally responsible operations in Kenya, in compliance with the Environmental Management and Coordination Act, 1999 (EMCA) and regulations issued under it by the National Environment Management Authority (NEMA). Where applicable, we conduct or commission environmental impact assessments and maintain required licences and permits.

We minimise waste, prioritise sustainable procurement, and seek to reduce our carbon footprint across all Kenya operations. Event planning for programmes such as IMPACT incorporates environmental considerations including waste management, venue selection, and logistical sustainability.

Where TSE Group's activities constitute the provision of services to consumers in Kenya, we comply with the Consumer Protection Act, 2012. All representations made about TSE Group programmes, events, and services are accurate and non-misleading. No deceptive, unconscionable, or exploitative practices are engaged in.

Event attendees, job applicants, and community participants have the right to accurate information about TSE Group's activities, fair treatment, and access to a complaints process. TSE Group does not charge participation fees for community or employment-related engagement without clear, prior disclosure.

TSE Group meets all Kenya Revenue Authority (KRA) obligations for its operations, including corporate income tax (Pay-As-You-Earn, where applicable), VAT filing and remittance, withholding tax obligations, and any other tax liabilities arising from operations in Kenya. We do not engage in tax evasion or abusive tax avoidance structures.

All financial transactions are recorded accurately and in compliance with applicable accounting standards. TSE Group maintains records for the minimum statutory period required by law and cooperates fully with any lawful audit or investigation by Kenyan authorities.

Disputes arising from TSE Group's employment relationships in Kenya are subject to resolution in accordance with the Employment and Labour Relations Court Act, 2011 and the jurisdiction of the Employment and Labour Relations Court (ELRC). Employees are encouraged to first pursue internal resolution through the company's grievance procedure before escalating to formal proceedings.

Commercial disputes arising from TSE Group's Kenya operations are governed by Kenyan law and may be referred to arbitration under the Arbitration Act, 1995 or submitted to the jurisdiction of the High Court of Kenya (Commercial Division), at the election of the parties.

TSE Group will not prevent employees or community members from exercising their legal rights to access appropriate courts, tribunals, or regulatory bodies in Kenya.

TSE Group maintains an open, confidential channel for reporting concerns about compliance, ethics, or conduct within the organisation. Concerns may be raised by any employee, contractor, community member, or third party by emailing ethics@tsegroup.world.

All reports are treated with strict confidentiality. Persons who report genuine concerns in good faith are protected from retaliation, consistent with the principles of Kenya's Whistleblower Protection Act and TSE Group's internal non-retaliation policy. False or malicious reports made in bad faith are not protected and may be subject to disciplinary action.

TSE Group investigates all reported concerns promptly and impartially. Outcomes are communicated to reporters where permissible by law and internal policy.